FAQ: The Field Skillet: Lighter, Smoother Cast Iron
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What pans are available right now? Is there a lid for the Field Skillet?

Currently, our only offering is a number 8 skillet. It has a diameter of 10.5 inches across the top (9” across the bottom) and is a full 2” deep. We do not yet have any timeline for developing a lid, but we know that there's demand and are keeping notes on everyone's input! Last updated: Mon, Mar 28 2016 1:29 pm EDT

What is seasoning?

Seasoning is a process of cooking oils and/or fats onto the surface of cast iron cookware such that it forms a protective and non-stick layer. It can be intentionally applied or it can develop naturally by cooking with oils and/or fats. Seasoning can also refer directly to the built up layers of cooked-on oils and/or fats. Last updated: Wed, Mar 16 2016 1:13 pm EDT

Will my Field Skillet be pre-seasoned?

Yes! Each skillet will come with nice seasoning base, so your pan will be ready to rock and roll right out of the box. Last updated: Wed, Mar 16 2016 1:13 pm EDT

What do you use for seasoning?

Our pans are seasoned with three coats of organic, non-gmo, expeller pressed canola oil (100% vegetable oil, no animal products). Last updated: Mon, Mar 28 2016 2:17 pm EDT

Can I get an unseasoned pan?

Not at this time. If demand is there, we plan to test eco-friendly packaging solutions that prevent the raw iron from rusting during shipping. The current industry standard is to place raw iron parts in a plastic bag, which isn’t our cup of tea. Last updated: Wed, Mar 16 2016 1:13 pm EDT

Can I put my Field Skillet in the oven?

Absolutely! Part of why we love cast iron cookware is because it is so versatile. You can bake / roast in your skillet to your heart’s (and stomach’s) content. Last updated: Wed, Mar 16 2016 1:13 pm EDT

Do you have international shipping?

Yes! We are offering international shipping, which you can select when you pledge to our Kickstarter. We’ll continue to ship internationally after our Kickstarter, and hope to offer better rates as demand increases abroad. Last updated: Wed, Mar 16 2016 1:13 pm EDT

When can I expect to receive my pan?

This depends on which reward you select. Last updated: Wed, Mar 16 2016 1:13 pm EDT

Can I use your skillet on a glass top cooking surface?

Yes! You can use your Field Skillet on any cooktop. However, if you have an induction or glass-top electric range, you should be mindful to handle the pan with care–no dropping, slamming, or heavy scraping. Last updated: Wed, Mar 16 2016 2:30 pm EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us